Collection & Delivery

Click & Collect

We offer our customers the option of collecting goods from their local Barbeques Galore store. This is a free service available to all customers. The Click and Collect process is simple & easy:

  • Simply choose click & collect when you complete your purchase.
  • Your nominated store will check your order and call you when your order is ready to collect.
  • A product stating that it is in-store is available to collect after 2 hours of purchase. Please call ahead to confirm.
  • If there is a delay in getting the product due to the item being transferred from another location i.e. warehouse or store (up to 10 working days depending on the location), our friendly staff will advise you.

Please note: You must supply your own transport for any Click & Collect purchase. Barbeques Galore is unable to supply rope, strapping or protective coverings for transporting of Click & Collect purchases

Home Delivery

Please note: Delivery options are subject to availability, your geographical location and the products ordered being in stock. Due to large volumes during our sale period that orders may take slightly longer than usual for delivery.

If you have purchased items which are large, shipped directly from our warehouse, or you are unable to visit your nominated Barbeques Galore Store, we can arrange delivery to a nominated address. Barbeques Galore can arrange to deliver to most locations within Australia - charges apply.

Please note: Due to their size we cannot deliver bulky products to a PO Box, Parcel Lockers or some remote locations.

Delivery Options

When you shop online, we're delighted to provide you with an array of convenient delivery options, ensuring your purchases reach you exactly when and how you prefer. During the checkout process, we'll present you with a selection of choices, along with their corresponding delivery costs based on the items in your cart and your desired delivery location.

Standard Delivery

Looking for the most cost-effective option? Our Standard Delivery is perfect for you. The delivery timeframe may vary depending on the size of the item and whether you opt for tracking. Rest assured, we'll keep you informed every step of the way. The estimated delivery date depends on your location and the item's shipping origin.

Australia Post EParcel (2 – 12 DAYS)

When it comes to items of varying size and weight, our partnership with Australia Post's eParcel service ensures a seamless experience. With the added convenience of tracking update notifications, you'll have full visibility into the progress of your delivery. In the event you're not available to receive the package, Australia Post will notify you of an alternative pickup location, such as a nearby post office or an Australia Post collection hub.

Delivery to remoted locations in Australia

We want to ensure that customers in even the most remote areas of Australia can enjoy our services. However, please note that some locations, such as Roma, Weipa, Nhulunbuy, and others requiring unique transportation methods, may present challenges for our national courier networks. In such cases, door-to-door services may not be possible. Nevertheless, we'll make every effort to accommodate your needs by either applying surcharges to standard rates if delivery is feasible, or arranging delivery to local depots or Australia Post offices for your convenience.

Express Delivery

For those seeking the ultimate speed and efficiency, our Express Delivery option awaits. Depending on the size and type of the item, you may have the opportunity to choose this swift delivery service during checkout. Once your item(s) are picked up for delivery, you'll receive timely tracking notifications from our dedicated delivery partner, ensuring you're well-informed throughout the process.

Auspost Express Post

The delivery time for express post is approximately 1-2 business days( it may be longer if outside of the metropolitan areas).

Premium Delivery

Upgrade your delivery experience with our Premium Delivery option, designed to provide you with a hassle-free and convenient service when purchasing your BBQ or Outdoor Furniture. Here's what you can expect:

Confirmation and Planning

Our reliable delivery partners will contact you the business day before your scheduled delivery to confirm all the necessary details and timing. They will ask a few questions to ensure a smooth delivery process tailored to your needs.

Delivery Day

On the requested delivery day (excluding Sundays), you will receive a text message or call by 6 pm with a convenient 2-hour delivery window. Additionally, the delivery driver will give you a heads-up 30-45 minutes before reaching your place.

Convenient Drop-Off

With Premium Delivery, our driver will place the items in the best accessible location for you. This saves you the trouble of moving heavy BBQs and ensures a seamless delivery experience.

Important notes to consider:

  • Availability: Premium Delivery is currently available only in selected metropolitan areas.
  • Limited to Bulky Goods: This service is exclusively available for bulky items, such as heavy BBQs, Outdoor Furniture.
  • Exclusions: Premium Delivery does not include the installation of new gas fittings or plumbing.
  • Additional Fees: If there are challenging site conditions or significant differences from the initially described conditions, there may be additional delivery fees.
  • Safety First: In rare cases where our delivery team identifies unsafe or hazardous conditions upon arrival, alternative delivery arrangements may be necessary.
  • Instructional Support: Our delivery partners are unable to provide demonstrations on how to use the purchased goods. Please refer to the instructions provided with your purchase for guidance.

Upgrade to Premium Delivery and enjoy a smoother, more tailored delivery experience for your BBQ. Sit back, relax, and let us handle the logistics while you anticipate the arrival of your new purchase.

At our core, we strive to provide flexible and tailored delivery options that cater to your preferences. Choose the option that suits you best and experience a seamless online shopping journey from start to finish.

Types of delivery services

Metropolitan Areas

Beefmaster utilise a number of Transport Companies dependent on the destination. Deliveries into Sydney, Brisbane, Melbourne and Perth Metropolitan areas are sent via an appointed transport contractor or Australia Post. Estimated delivery time is 2 - 5 working days for stocked items.

Outer Metropolitan Areas

Deliveries outside the metropolitan areas of Sydney, Brisbane, Melbourne, Perth, Adelaide, ACT, Wollongong, NSW Central Coast and Newcastle in each state are sent via an appointed transport contractor. Estimated delivery time is 5 -15 working days depending on your location.

Delivery Charges

Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address. Please check estimated shipping cost by entering your postcode under the ‘Delivery to my address’ option on the Shopping Cart page. When buying multiple items, the final shipping cost will be displayed at checkout. You will have the opportunity (based on your entered postcode) to view the delivery charges for your order before making payment. Beefmaster online store reserves the right to alter delivery fees without notice. In most instances, your delivery fee will not change after you have submitted your purchase and have received confirmation. In some rural / remote locations additional charges may be incurred – in this instance Beefmaster will always communicate with you prior to making any arrangements.

Acceptance of delivery

The delivery team will not leave your order at the specified delivery address unless someone has accepted and signed for delivery. Beefmaster online store will not accept responsibility for the security of a package left under special instructions. Deliveries must be signed for upon request, and anyone who accepts the order at the time of delivery will by presumed by Beefmaster to be authorised. For your protection and peace of mind, photo identification will be required on delivery. Unfortunately Beefmaster and its carriers are unable to provide an estimate of an exact delivery time. In the instance when someone is not able to sign for your delivery or not present the transport carrier will leave a card. You will need to contact the transport carrier directly to make alternative delivery arrangements.

Dangerous Goods

We are unable to deliver dangerous goods (such as filled gas bottles, aerosol cans, paint, etc.). Empty gas bottles can be delivered. Customer Service Help If you require clarification or have any questions please contact our customer service team or your nominated store.