How can we help?
At Beefmaster, we take pride in our commitment to providing exceptional customer care. Our dedicated Customer Care team is available 5 days a week by phone or email, ready to assist you with any questions or concerns you may have. Looking for quick answers? Explore the quick links below for product support, spare parts, returns and more.
Contact Us
Head Office
Opening Times
Monday – Friday (Excluding Public Holidays)
9:00am – 5:00pm (AEST)
Submit a Request
Our dedicated customer care team is here to help 5 days a week. Fill out the form below and we'll get back to you by email or phone depending on your request.
Submit a Request
Frequently Asked Questions
What size should I choose, 4 burner or 6 burner?
4 burners are ideal for smaller families and courtyards. 6 burners give you the surface area for entertaining larger groups and cooking multiple cuts at once.
Can I convert to Natural Gas later?
Yes. All Beefmaster models come LPG ready, with Natural Gas jets included in the head unit. You’ll just need a bayonet hose and regulator (sold separately).
What’s the difference between Quad Line Burners and standard burners?
Quad Line Burners spread heat across four flame channels, eliminating hot spots and cold corners. The result is consistent cooking edge to edge, with no burnt sausages on one side and raw steak on the other.
Is the optional digital display worth it if I’m new to barbequing?
Yes. It simplifies barbequing by showing real-time grill and meat temperatures. Even beginners can cook with precision without lifting the hood.
What’s covered under the 6-Year Warranty?
The comprehensive warranty covers the major components of your barbeque, giving you peace of mind that your Beefmaster is built to last.
Useful Links
Find a Stockist
Find your nearest Beefmaster with our store locator.
Returns
See what is covered by our returns policy.
